Refund policy
At Black Stag Grooming, we stand behind the quality of every product we create.
If your order arrives damaged, defective, or incorrect, please contact us within 5 days of receiving your order. We'll gladly replace the item or provide a refund where appropriate.
Due to the hygienic nature of our grooming products, we cannot accept returns or exchanges for products that have been opened or used unless they are faulty.
To request a return, please email:
Include:
- Your order number
- Photos of the item (if damaged)
- A brief description of the issue
Approved refunds will be processed back to your original payment method within 5 -10 business days.